General questions


What is online therapy?

Online therapy is a secure platform where you can access high quality therapy without entering a doctors office.

What are the benefits of online therapy?

Online therapy is beneficial as is it cost effective, no waiting lists, the worksheets and journals can be done at your own time and at your own pace.

Is the platform secure and confidential?

Yes, all of your information will be saved securely on our server and will only be accessed by you and your therapist.

Is online therapy right for me?

Online therapy provides evidence based Cognitive-Behavioral Therapy (CBT) at your own home, with no waiting lists and without having to go to a doctors office. All our therapists are highly qualified and experienced and you will be assigned a therapist based on you individual needs.

Your Therapist

Who will be my therapist?

Your therapist be assigned to you based on your individual needs. Each of our therapists are highly qualified and are trained to deal with all aspects of mental health. 

Will I have the same therapist throughout my treatment?

Yes, it is beneficial that you have the same therapist throughout your treatment as week by week you begin to bond with your therapist and they will be by your side from when you start your treatment to when you have your last session.

How much of my time does online therapy take?

You will have a 45 minute session every week. In addition to this, you will have worksheets and journals to complete in your own time. It it recommended that you spend one to two hours a week engaging in the work your therapist gives you. The bottom line is, the more you put in to it, the more you will get out of it. 

How do I communicate with my therapist?

During your online therapy sessions you will communicate with your therapist face to face via Zoom. Depending on your subscription plan, you will also be able to contact your therapist via a messeaging service.

How long will my treatment plan be?

Your treatment plan will be tailored to your specific needs and will vary from other people. You and your therapist will develop a specific plan during your first session and they will tell you how many sessions they recommended for your individual needs. 

Will my therapist be able to prescribe medication?

Unfortunately no, our therapists cannot prescribe any medication. Our therapists have are highly trained in Cognitive-Behavioral Therapy (CBT) and use this method to treat all clients. 

Pricing and payment plans 

What is the cost and how do I pay? 

Talk Therapy Online offers a subscription service starting at £40 pound a week. You can pay via PayPal or credit card. A number of options will be available if you are not in the UK and we will adapt the currency automatically. 

How do I make changes to my subscription?

You can change your plan to suit you whenever you want. Your billing for your new plan will start at the 1st of every month. 

How do I cancel my subscription?

You can cancel your subscription when ever you want with no questions asked. Just follow the guidance on the contact us page and follow the on screen instructions.

Can I delete my account?

Yes, you can delete your account if you choose to cancel your subscription. If you choose to cancel your account, you will lose your data and will have to start a new account if you wish to come back to us. When your treatment is finished your data will automatically be deleted after one month.

If I am unable to pay my monthly subscription - can I put it on hold?

If you are not able to pay your subscription fees, whatever the reason, you can put your subscription on hold. To do this, click on the contact us page and follow the on screen instructions.

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